Gallery Assistant

We believe diversity of thought and experience creates the most brilliant communities to serve our organization, and that is why Hauser & Wirth is an equal opportunities employer.

Hauser & Wirth the leading international gallery for contemporary art in the world with locations across the UK, USA, Europe and Asia. With very fast growth and development, we are always on the look for talent and aim for a diverse and unique representation of all talents globally.

We are looking for a multi-talented person to join the Somerset Front Desk team and provide day-to-day support for our gallery activities. This role is primarily visitor-facing, focused on front desk duties, involving regular on-site and off-site responsibilities. Reporting to the Gallery Manager, this position requires excellent attention to detail, proven organizational skills, collaboration, diplomacy, and excellent communication skills.

Working as part of this team will include, but not be limited to the following responsibilities:

• Participate and assist with the day-to-day activity of the Front Desk and wider gallery teams, both on-site and off-site.

• Knowledgeable about the gallery and hospitality offerings, including our global locations.

• Responding to visitors, clients, and colleagues enquiries; providing a high level of hospitality and visitor experience as well as ensuring all information is relevant, accurate and helpful.

• Responsible for incoming telephone and email enquiries and responding/re-directing as appropriate.

• Recording visitor data and collecting qualitative feedback, including compiling statistics and reports.

• Supporting wider gallery teams with delivering of internal and external gallery events.

• Collaborate closely with the Operations team in ensuring the health and safety of all visitors and staff.

• Overseeing of gallery security including occasional invigilation of the gallery spaces, opening and closing galleries and safety of artworks.

• Ensuring all public and client-facing spaces are presented to the highest standards at all times.

• Maintaining supplies of stationery, IT, and operational equipment.

• Handle day-to-day financial activity including coding and reconciling invoices and petty cash.

• Handling all incoming and outgoing mail, booking couriers, and monitoring shipments.

• Booking travel and accommodation for staff and clients in addition to maintaining private accommodation.

• Assisting colleagues with administrative and project support.

• Retail support: processing sales, maintaining stock levels, proactively maintaining a high standard of presentation within the retail spaces.

• Ensure excellent customer service standards by actively engaging customers with Hauser & Wirth retail products, publications, and the ethos of our organization.

Skills and Experience Required:

• 1-2 years’ experience in a similar front-facing role.

• Understanding and keen interest in art and art galleries.

• Appetite to be visitor facing at all times.

• Flexible schedule—flexibility to move around days.

• Proficient in Microsoft Office and Apple Mac systems.

• Excellent communication skills, both written and verbal.

• Ability to multi-task with shifting priorities in a fast-paced environment.

• Appetite to cover a wide range of tasks on-site and off-site.

• Progressive learner, with strong critical thinking and problem-solving skills.

• Organized, detail-oriented and resourceful with excellent time management skills.

• Approachable and adaptable to changing demands and deadlines while also maintaining professionalism.

• Able to build rapport, trust and excellent working relationships with all colleagues in a multicultural, multinational work environment.

• Ability to work in high-energy, high expectation and team oriented global culture.

• Exceptional customer service skills.

• Ability and confidence to take initiative.

• Must hold a valid clean driving license.

• First Aid and Fire Warden qualified desirable but not essential.

Position hours are Wednesdays to Sundays 9 am – 6 pm, located at Hauser & Wirth Somerset.

Candidate should be flexible to occasionally work additional hours to support with events and other business activity.

Please submit your resume by email to: somersetjobs@hauserwirth.com