The information contained in this Shipping and Returns Policy is subject to our Online Shop Terms and should be read in conjunction with them.
Depending on your location, items that you order may be shipped from the UK, elsewhere in the EU or the US.
We aim to deliver all orders within the UK / EU / US within 5 working days. Orders to be delivered to other destinations can normally be expected to arrive within 7 – 10 working days.
Please note that we do not deliver to all destinations from all of our shipping locations, and we are unable to deliver items to the following destinations from any of our shipping locations: Aaland Islands, Albania, Andorra, Armenia, Belarus, Cook Islands, Cyprus, Fiji, French Polynesia, French Southern Territories, Georgia, Gibraltar, Heard Island and Mcdonald Islands, Kiribati, Liechtenstein, Macedonia, Malaysia, Malta, Moldova, Montenegro, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, South Georgia and the South Sandwich Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.
Our usual shipping charges are:
£5.00 for orders up to 30kgs
€10 – €30 for orders up to 30kgs within the EU
Shipping charges for other destinations will be calculated at checkout and included on your Order Confirmation.
If on receipt of your product you are uncertain about your purchase, please keep your product in the original packaging until you have decided whether or not you wish to keep it.
If you are unhappy with your purchase for any reason, you can return it to us no later than 28 days from the date you receive it and provided the item is in saleable condition, we will refund or exchange the item(s), excluding any delivery charges.
Return shipping will be charged at standard shipping rates based on your shipping location.
If you bought an item from our US online store, you can return it to our physical shop at Hauser & Wirth Los Angeles. Likewise, if you bought an item from either of our UK or EU online stores, these can be returned to our physical shop at Hauser & Wirth Somerset.
Making a return
To arrange a return or exchange, please contact customer services using the details below or by email at firstname.lastname@example.org. On receipt of your returns request, we will email you a returns label to attach to the packaged item(s).
If you would like to arrange a return via home collection or a collection point drop off, please inform us when you submit your returns request and we can help organise this with you.
When returning items to Hauser & Wirth, please ensure that they are well packaged and protected from damage in transit, within the original packaging . You are responsible for each item until we receive it. All items will be inspected upon return.
Once we have received your returned item(s), we will arrange a refund, excluding any shipping costs, which will be paid in accordance with our Online Shop Terms.